Travel Portal

AAA Corporate Travel has been dedicated to the comfort, care and safety of clients for over 50 years.

1. Duty of Care & Traveler Safety

In the modern world, "Duty of Care" is a legal and moral obligation for employers.

1. Real-time Tracking: If a natural disaster or political unrest occurs, AAA knows exactly where Miami’s employees are.
2. Traveler safety and support: The program provides 24/7/365 assistance, with average hold times around 75 seconds, far faster than airlines. AAA tracks travelers to fulfill Miami’s Duty of Care obligations as an employer. AAA supports through real-time traveler tracking, manages unused tickets and airline eCredits, advocates for refunds and waiver of no-show fees, resolves charge disputes, and ensures travelers fully leverage applicable vendor program benefits.
3. Duty of Care: For all trips booked through Concur/AAA, travelers and managers receive proactive pre-travel advisories, real-time safety and disruption alerts (including U.S. Embassy, natural disaster, political, and security updates), and multi-channel notifications, with immediate support to rebook and move travelers out of impacted areas.

2. Major Cost Savings

AAA doesn’t just find "cheap" flights; they leverage industry relationships to lower our overall spend.

• Negotiated Rates: AAA provides access to exclusive corporate discounts on hotels, airfare, and car rentals that aren't available on public sites like Expedia.
• Travel Policy Compliance: AAA uses Concur software that flags bookings that exceed Miami’s budget
• Consolidated Reporting: Miami gets a bird’s-eye view of where every dollar is going
• Significant cost savings and ROI: On average, companies save 10–12% on travel spend (source: GBTA), and Miami’s program is delivering a 10:1 return on fees paid. Programs like FareSaver and HotelSaver capture additional savings even after the initial booking, while AAA’s negotiated hotel rates at more than 50,000 properties globally ensure the best value every time.

3. Efficiency and Time Recovery

The average employee spends hours "shopping" for the best flight. AAA streamlines this into a few clicks.

• Centralized Booking: All flights, hotels, and transport are in one itinerary.
• Groups: Group Booking for 10+ travelers.
  • Group Desk has extensive experience managing travel logistics for Higher Ed groups and athletics worldwide. 
  • Rapid Itinerary Adjustments: When plans change, travel often needs immediate modifications. Our team is prepared to swiftly rebook flights, adjust accommodations, and secure new transportation.
  • 24/7 Dedicated Support: Our Group and Sports Travel Consultants are committed to their teams, working odd hours and weekends to ensure smooth travel transitions when schedules change.
  • Time-Sensitive Execution: Whether it's rerouting an entire team or securing last-minute return flights, we prioritize speed and efficiency to minimize disruptions.

4. Expert Guidance & Account Management

You aren't just getting a booking tool; you’re getting a consultant.

• Unused Ticket Management: AAA tracks canceled flights and ensures those "credits" are applied to future trips so Miami’s funds don’t just vanish.
• Reporting: Full reporting capabilities through Concur, including reusing unused tickets.
• Sustainability Tracking: Through Concur, AAA provides carbon footprint reporting to help Miami  meet Environmental goals.
• Comprehensive program management: AAA monitors vendor relationships and contract performance, manages Concur customization, and provides dedicated account manager support. This ensures compliance, actionable reporting, and recommendations for policy adjustments.
• Access to exclusive benefits: Travelers and the Miami gain access to vendor programs and special services not available outside a managed program, such as United refunds, waivers, and name changes on unused tickets, plus ongoing advocacy for any issues that arise.

5. Technology

• Agency Technology – All reservations are sent to Agency Technology for quality assurance, travel compliance and auto ticketing. Other Agency Technology functionalities include, but not limited to, unused ticket tracking, multi-tiered pre-trip approval, and schedule change processing and queue management.
• Trams – All travel reservations are stored in the Trams database. AAA Corporate Travel utilizes this database for reporting and accounting purposes.
• Grasp Reporting – AAA Corporate Travel utilizes Grasp to generate scheduled and ad-hoc reports for all of our clients. Clients have the option of accessing the Grasp portal directly for their reporting needs.
• Prime Numbers Technology – AAA Corporate Travel and clients utilizes Prime Numbers Technology for benchmarking and data analytics purposes. It is configurable based on the client’s travel program, goals and objectives.
• eTravel - Utilized for Duty of Care purposes and can alert travelers or travel managers of emergency events that occur within the United States as well as abroad. In addition, eTravel can provide International destination information to the traveler.
• Concur—As a Concur Select Partner, we support over 200 clients on the Concur booking tool. Our dedicated Online Support Desk is staffed with consultants trained specifically to assist users with the Concur platform. Additionally, our technology team collaborates with clients to develop customized strategies to increase online adoption, particularly when a formal mandate is not in place. 

Hours of Operation 

Standard business hours: 8:00 AM – 5:00 PM ET, Monday–Friday

After-hours: Monday - Friday, 5:00PM - 8:00 AM ET, Weekends and Holidays

List of Contacts for Travelers

Concur Help Desk Phone: 877-463-0543

Athletic/Sports (over 10) – aaameetings@aca.aaa.com

Groups/Meetings (over 10) – jcampbell@aca.aaa.com

How can I access profiles for faculty in Concur?

To request access to book on behalf of someone else: Send an email to the traveler asking them to add you as a travel arranger, those steps are outlined below. The traveler will then need to go to Profile > Profile Settings > Setup Travel Assistants. Then click on Add an assistant, type in the name, select the name and make sure to select the box marked Can book travel for me.

What are the required fields on the profile page?

The fields required on the Profile page are contact telephone numbers, email address, and fields required by Miami University. You can also enter travel preferences such as frequent flier information and seating preferences.

What if information is missing from my profile?

Please enter the information manually into your profile.

What if I have any other issues with my profile?

AAA Corporate Travel system-related support can be reached by calling 877-463-0543.

Can I change my seats?

Yes, to make changes to your seat assignment, click the trip name in the View Trips area of Concur. 

1. Click the Change Seat button on your itinerary.
2. Seat information appears at the bottom of the seat map page, showing which seats are available, which seats are occupied, and which seats are considered preferential. In some cases, the bottom right corner shows the number of available seats by class of service for this flight. 
3. Hover the mouse pointer over any seat to see the actual seat number. To change your seat, click the seat you prefer. Once you select your seat, you can either click Change Seat or select the next flight in your reservation to change another seat. Concur will prompt you to save your new seat selection.

How do I ensure my preferred seat is confirmed? Can I see all available seats?

The airlines provide up to the minute seat maps via Concur Travel. You can view available seats prior to reserving your flight by clicking on the seat map icon on the right of the Air availability screen. Up to this point, your frequent flyer numbers have not been submitted to the airlines so your status has not been accounted for. Once you have confirmed your flight, Concur Travel will confirm your seat based on your preference in your profile. If you would like to select your own seat, wait until you get to the Travel Details page and click on the Change Seat button. This will show you all available seats. Those with the applicable airline level of status will be able to book “preferred seats” typically held by the airline. Simply click on the desired seat and click Save to select your seat. The airlines reserve the right to change your seat based on the aircraft as well as your current status.

Does a traveler’s frequent traveler status allow them to choose a better seat assignment at a lower cost or no cost in Concur?

• Seat Assignments
  • If a traveler has an elevated status on a carrier, the traveler can get seats closer to the front for no additional cost – these can be booked in Concur.
• Purchase of Seat Assignments
  • Purchasing of specific seat assignments can’t be done in Concur. Specific seat assignments must be reserved directly with the airline. Please review Miami’s travel policy for policy requirements.

Does Concur send reminders for check-in?

No, Concur does not send reminders for check-in. That can be set up directly with the airline via their website.

Will I receive a copy of my itinerary once I book travel?

Concur Travel will send an itinerary immediately after the trip is confirmed. AAA will email the final itinerary when it is ticketed.

How can I view the itinerary for flights I have already booked?

On the Concur page, review the View Trips section. For more detailed information, click the appropriate trip name in the Trip Name/Description column and then click View Itinerary.

How do I change my reservation after it’s been booked?

To change an airline reservation, please contact AAA Corporate Travel at 877-463-0543.

How do I cancel or change my reservation after it's been booked?

You can cancel your ticket directly by logging into Concur. There is no service fee for a cancellation for air, car, or hotel.

Can travelers contact the airlines directly to resolve cancellations and changes?

You can cancel your ticket directly by logging into Concur. There is no service fee for a cancellation for air, car, or hotel.

What if a traveler does not have a credit card for payment of a hotel?

A Miami PCard must be used to book travel. Travel can be booked with department PCards and Travel PCards. Per accounting rules the Department PCard number must be removed from individual travelers profiles after the booking is completed - this can be done by travel arrangers. Department PCard holders aka travel arrangers booking travel on behalf of others can maintain Department PCard numbers in their own travel profile. Travel PCard numbers may remain in traveler profiles. Concur and AAA are PCI-DSS compliant; we've never experienced fraud in Concur or with AAA. Saving a card number in your profile prevents you from having to enter it again with each booking. 

Can unused tickets be refunded?

The majority of tickets purchased are priced as non-refundable tickets. The amount of non-refundable tickets depends on what type of fares are purchased. If a ticket is booked and canceled within 22 hours of booking, the ticket can be voided. If more than 22 hours since ticketed, most tickets, based on the fare purchased through the airline, will allow the funds to be used for one year from the date of issue minus an airline reissue fee. These tickets are automatically tracked in the traveler's profiles and used automatically if applicable when a new ticket is booked.

How are unused tickets used in Concur?

If a traveler makes a new reservation with the same airline of the unused ticket (during standard business hours) the system will send the reservation to a queue where an agent will review the new ticket versus the fare rules of the unused ticket. If all the rules are met then the agent will do an exchange using the unused ticket. If the rules are not met, the agent will queue the reservation for standard ticketing.

What if my search results in "no flights available"?

Try redoing your search using the multi-city search button. If your search requires multiple connections, the system's limit is 6 hours total connecting time for domestic flights and 13 hours total connecting time for international flights. By selecting multi-city it will override this hard-coded system setting.

Or, try opening up your search window from +/-3 to +/-9 to give you a larger search of flights available for the given day.

How many travelers can book travel on one itinerary?

Currently, you can only book travel for one person at a time in Concur. Concur will have a future enhancement that will allow you to rebook a travel arrangement to book for others more quickly in a future update. AAA can book flights for groups of less than 10 when it is critical to have the group travel on the same plane. There is an $18 fee for this vs $5 in Concur to book each individually. This call to a AAA agent will take permission from Strategic Procurement. There is an $18 fee per traveler for this service as it requires an agent to do this. The normal fee for Concur is $5 per traveler for comparison. For groups of 10 or more please click the groups tab in the travel portal.

How do I schedule a multi-leg flight?

On the My Concur page, click the Multi City link within the search criteria section.

Enter your departure and arrival information for each segment and then click Search.

What if my flight gets cancelled or rebooked while I’m on a trip?

It is recommended you call the help desk number in the travel portal. They are authorized to help travelers who are “in trip” and need help when an airline cancels or rebooks and the new flight the airline booked for the traveler is not acceptable. If you are at the airport you can certainly go to one of the airport ticket counters to see if you have been protected on another flight and if not, have them rebook you. The airlines will rebook you but it’s going to be whatever is available at that time. If the lines are long and you haven’t been protected on anything yet, then the better alternatives may be gone by the time you get to the counter. This is where you would need to determine whether waiting in a long line and getting whatever is left outweighs the cost of contacting AAA. AAA will be able to see if the airlines already have you protected on another flight. If they do, you can opt to stay with that flight and there will be no additional charge from AAA. If the flight the airline protected you on is not ideal, AAA will look for a better alternative.  If one is found and it requires the ticket to be reissued, the $18 fee will apply as will fare differential. My recommendation would be to wait in the line at the airport and if the line is long I would call AAA while you wait. 

What if I find a cheaper flight elsewhere?

You should still book through the portal to utilize Miami's benefits. If you find a lower price for the exact same flight, contact AAA Support at 877-463-0543 and email aaacorporatetravel@aca.aaa.com. In order to investigate any airfare difference between Concur and any competing online booking tool or airline site, we will need screenshots from Concur and from the competing booking site with the same timestamps. Please email those to aaacorporatetravel@aca.aaa.com and purchasing@miamioh.edu.

How do I book flights with Allegiant and Frontier? 

Allegiant and Frontier currently do not participate with Concur. To book with these two airlines please call AAA Corporate Travel at 877-463-0543.

Is there an exception for those with a medical accommodation?

Ticket upgrades for travelers with a medical accommodation are permitted. Approvals should be made by Strategic Procurement in advance of booking travel and proper documentation should be included as part of any request.

Can I upgrade my seat?

The only way to guarantee a seat on a domestic or international flight is to select a seat during initial booking. Many airlines charge a fee to select seats. It is permissible to pay to select a seat in Basic Economy, Economy (aka Coach). Both refundable and non-refundable flights may be booked - please note refundable flights are often more costly. Upgrades from Economy tickets (or seat selections into a higher class of ticket) are not reimbursable (nor permitted on the P-Card). Classes of tickets that would be considered an upgrade would include Business Class, Comfort (or Comfort +), and First Class.

How do I pay for my baggage?

Baggage is to be paid with a Miami PCard at the airport during check in or on the airline’s website 24 hours before departure. AAA is not permitted to handle payment for baggage.

Is there an exemption for Study Abroad?

Study Abroad travel is not required to be arranged through AAA or the Concur Travel Platform. This exception relates to programs involving the use of suppliers providing turnkey trips such as KEI, IES Abroad, AIFS (American Institute for Foreign Study). These programs are coordinated through the Global Initiatives Department. Faculty and staff who in the past have booked commercial flights and hotels independently of these turnkey suppliers to attend these trips will be required to book flights using Concur and strongly encouraged to book hotels in this manner.

What if a traveler does not have a credit card for payment of a hotel?

A Miami PCard must be used to book travel. Travel can be booked with department PCards and Travel PCards. Per accounting rules the Department PCard number must be removed from individual travelers profiles after the booking is completed - this can be done by travel arrangers. Department PCard holders aka travel arrangers booking travel on behalf of others can maintain Department PCard numbers in their own travel profile. Travel PCard numbers may remain in traveler profiles. Concur and AAA are PCI-DSS compliant; we've never experienced fraud in Concur or with AAA. Saving a card number in your profile prevents you from having to enter it again with each booking. Please note: hotels cannot be direct billed through the Concur travel portal and generally must be paid using a PCard in the traveler's name or a credit card approval form must be in place with the hotel before check in.

What if I find a lower price at the same hotel than on Concur?

If you have found a lower price for the exact hotel, please email screenshots from Concur and from the competing booking site with the same timestamps to aaacorporatetravel@aca.aaa.com and purchasing@miamioh.edu. Departments should then reach out to AAA Corporate Travel at 877-463-0543 to inform AAA that a lower rate has been found. AAA Corporate Travel will then research the issue. In most situations, there is not an exact match on all criteria, which results in the price difference. Please note that non-refundable and refundable hotel rates may be booked.

Can I add a car or hotel to an airline reservation after it is booked?

Yes, you can make changes before your ticket is issued. To add or modify your trip, click the name of the trip on the View Trips section of My Concur and then click modify. You do need to book a flight before you book a hotel. You cannot book a hotel and then a flight.

Why does Concur Travel display hotels that are outside my search distance?

Concur Travel displays all company preferred hotels within a distance determined by Miami University. The search distance is a selected number of miles from your reference point. Because Concur Travel uses a square rather than a circle as the search boundary, the search results can include hotels that are farther away than the distance you entered. For example, if you select a 5-mile radius as your search distance, Concur Travel will build a square that is 10 by 10, with your reference point in 

What if I’m attending a conference with a special rate?

If attending a conference/seminar that has a preferred hotel for attendees, departments are permitted to book directly with the specified hotel. Please note that refundable and non-refundable hotel booking has been enabled within Concur.

Can I book non-refundable rates?

Both refundable and non-refundable hotel rooms may be booked.

Can I book government rate hotel rooms?

Miami is eligible for certain government hotel rates. Clicking on “government” under Travel Preferences in one’s Concur profile will allow government rates to show during hotel searches in Concur for hotels that choose to offer these rates.

Can a student reserving a car via Enterprise be denied because of their age?

Generally speaking, no. The University's contractual agreement for Enterprise/National establishes the minimum driving age for rental; however, local and state rules and regulations in a particular area may prohibit rentals to those under 21. Additional information regarding rental cars can be found here.

What car size can I book?

In keeping with fiscal responsibility and stewardship of University funds, please reserve the most economical vehicle to meet the business needs of the traveler. Please choose a Miami-approved vendor (Enterprise/National/Hertz) whenever possible as these rental rates include damage waiver and liability insurance. Please note: damage waiver and liability insurance options must be accepted when renting vehicles from non-approved vendors. View Additional information regarding rental cars.

What do I do if a traveler does not have a credit card to rent a car?

Departmental billing accounts can be established at the request of the department to ensure proper billing for those employees/university guests that do not have a Miami University credit card in their name. Please contact Andrea Crane-Coyle at cranecac@MiamiOH.edu if you wish to establish a departmental billing account. Please note, this may take several weeks to process. University guests, not traveling on behalf of a department with an established billing number, must provide a personal credit card at vehicle pick up and be reimbursed per the travel policy.

How can I book a rental car?

Departments can use either Concur or the Enterprise E-Link to book car rentals. Both links and information exist on the Travel Portal Page. When booking in Concur, a PCard in the travelers name must be presented at the rental counter when picking up a car. Non Miami guests having travel booked for them in Concur must present a credit card in their name at the rental desk and be reimbursed by Miami.

How do I get help while using Concur Travel?

Click Help on the Concur page. In the Help section, you can find specific instructions for the task you are trying to complete. You can also view demonstrations of the most important tasks. If you need additional assistance, please contact AAA Corporate Travel Customer Service at 877-463-0543.

Who should I contact if I am having issues with Concur?

Click Help on the Concur page. In the Help section, you can find specific instructions for the task you are trying to complete. You can also view demonstrations of the most important tasks. If you need additional assistance, please contact AAA Corporate Travel Customer Service at 877-463-0543.

Point2Connect Mobile App

• Easy App-Based trip management and itinerary planning via the AAA Point2Connect Mobile App.

What is AAA's Point2Connect Mobile App?

The Point2Connect Mobile App is AAA Corporate Travel's trip management platform. Through this application, which you can download to your smartphone, you can manage your trip entirely, connect back to Concur for additional reservations, view itinerary details, as well as receive real-time alerts concerning flights, weather, etc. Visit the AAA Corporate Travel website to get more information and watch a video on how the app works.

How do I download the Point2Connect Mobile App?

After booking a trip through Concur, AAA Corporate Travel will send you a secondary email inviting you to register for the Point2Connect Mobile App. This email will contain information about the application, how to download it, and how to create a Point2Connect account.

Does the Point2Connect App require registration?

The Point2Connect App does require users to register with AAA via a separate email and password. Users will be sent their login name (which should be their @Miamioh.edu email address) in the invitation to download Point2Connect. If a user needs to reset or has forgotten their password, they can use the application's Retrieve Password function. Note: Registrations for the Point2Connect application are separate from Miami passwords, and the application does not connect to Miami resources through single sign-on. Miami resources will not be able to support login issues, password issues, or general support questions regarding the Point2Connect application.

How do I get help with Point2Connect?

AAA Corporate Travel provides direct support for the Point2Connect application. If you need support, please call AAA Customer Support at 877-463-0543, or email aaacorporatetravel@aca.aaa.com.

Will AAA Corporate Travel book flights, hotel and rental cars for groups of under and over ten (outside of Concur)?

Yes, Groups of 10 or more are handled by AAA Corporate Travel. Please email aaameetings@aca.aaa.com. Please note that there is no charge when booking a hotel for a group of (10) or more travelers.

Can I book travel for family members when I attend a conference?

Travel arrangements where family members are traveling with the Miami employee can be arranged outside of Concur/AAA to ensure that all family members are seated together.

How do I book travel for groups?

For groups of ten or more click the groups tab in the travel portal to begin the process of booking travel. This takes you to aaameetings@aca.aaa.com email to start the process.

Where and when do the Concur/AAA Corporate Travel fees show up?

Service fees are charged at the time of booking and will be charged to the credit card that is on file for the traveler.

What are the service fees?

• Concur airline booking - $5.00
• Concur car or hotel booking: $5.00
• All bookings must be made using the Concur Online Booking Tool. Agent assisted bookings are not readily available to departments. If there is some reason you cannot use the Concur tool to complete your booking, please email purchasing@miamioh.edu.
• Call to after-hours: free

How do the after-hours service fees work?

AAA does not charge for after-hour service calls. You can reach after-hours support at 877-463-0543.

What is the preferred payment method?

Travel can be booked with department P Cards and Travel P Cards. Per accounting rules the Department PCard number must be removed from individual travelers profiles after the booking is completed - this can be done by travel arrangers. Department PCard holders aka travel arrangers booking travel on behalf of others can maintain Department PCard numbers in their own travel profile. Travel PCard numbers may remain in traveler profiles.

What is the difference between AAA Corporate Travel and Concur Travel?

AAA Corporate Travel is Miami University's preferred travel agent and Concur Travel is the software system used to book airline, hotel and rental car reservations. During the course of a reservation, you will receive emails from both systems. Concur Travel will send an itinerary immediately after the trip is confirmed. AAA Corporate Travel will email the final itinerary when it is ticketed.

What should I do the first time I log into Concur Travel?

1. The first time you login to Concur Travel, you should change your password. If you are not prompted to change your password after logging in for the first time, follow these instructions:
   1. On the My Concur page, click the Profile link on the menu bar at the top of the screen. Then click on profile settings.
   2. In the Other Settings menu on the left side of the page, click the Change Password link.
   3. Enter your new password and then click Save.
2. Before you use Concur Travel to reserve travel, click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip in Concur Travel.

If you are a travel arranger, select the profile that you want to edit from the Act on behalf of another user list on the My Concur page and then click Profile.

Agency profiles are transferred for existing employees. Please verify that the information is correct and enter any new items. Click Profile on the My Concur page immediately after you initially log into the service.

Where do I update my email address and password?

You can update your password in the Profile section.

On My Concur, click Profile then click on Profile Settings.

Click Change Password.

Enter your old and new password into the appropriate fields, enter your password hint, and then click Submit. Please note that single sign on is enabled in Concur. 

How many other travelers can I book travel for?

There is no limit to the number of travelers you can book on behalf of, the traveler will just have to give permission for booking their travel through Concur. To request access to book on behalf of someone else: Send an email to the traveler asking them to add you as a travel arranger, those steps are outlined below.

How do I set someone else up to book to book travel for me?

Click on Profile > Profile Settings > Setup Travel Assistants. Then click on Add an assistant, type in the name, select the name and make sure to select the box marked Can book travel for me.

What if I do not book my own travel?

In Concur Travel, you can select an assistant or arranger to reserve your travel.

On the My Concur page, click Profile and then click profile settings

Click Set up Travel Assistants and then Add an Assistant to add the person who you would like to authorize to reserve your travel. Enter the name and select CAN BOOK TRAVEL FOR ME and hit save. This person can now update your profile and also make travel arrangements for you.

Can personal/leisure travel be booked on Concur?

No, personal travel for Miami University faculty, staff, and students cannot be booked through Concur.

Can I use my personal credit card to book travel?

A Miami PCard must be used to book travel. Travel can be booked with department PCards and Travel PCards. Per accounting rules the Department PCard number must be removed from individual travelers profiles after the booking is completed - this can be done by travel arrangers. Department PCard holders aka travel arrangers booking travel on behalf of others can maintain Department PCard numbers in their own travel profile. Travel PCard numbers may remain in traveler profiles. Concur and AAA are PCI-DSS compliant; we've never experienced fraud in Concur or with AAA. Saving a card number in your profile prevents you from having to enter it again with each booking.

Please note: hotels and rental cars cannot be direct billed through the Concur travel portal and generally must be paid using a credit card in the traveler's name.

How do I book student, speaker or guest travel on Concur?

The guest feature can be used to book University travel for someone who does not have a profile. This is done by clicking on the Book for a Guest before you search. A Miami PCard must be used.

What if I have University travel and personal travel combined in the same trip?

If you intend to extend your travel past the return date for the University travel, please secure a screenshot of the flight chosen including the personal travel return time and a screenshot of a reasonable comparison for a flight chosen at the conclusion of the University portion of the trip. If the personal travel is more expensive, the traveler would be responsible for the difference.

How do I book travel if my department travel budget is limited?  

Faculty traveling with limited department approved travel budget have two options to pay for their travel. Option 1 is to call a AAA agent to make a split payment using a Miami PCard for department approved expense and a personal card for the portion not covered by their department budget. Option 2 is to personally pay for the entire travel expense and then be reimbursed by Miami for the amount covered by the department travel budget.

Can I reimburse non Miami guests booking their own travel? 

Departments may continue to reimburse non Miami guests traveling on Miami department business and making their own travel arrangements.  

Do I have to book with AAA/Concur if I have family traveling with me?

Travel arrangements where family members are traveling with the Miami employee can be arranged outside of Concur/AAA to ensure that all family members are seated together.

Can you book a trip for multiple people at once or only one at a time?

Currently, you can only book travel for one person at a time in Concur. AAA can book flights for groups of less than 10 when it is critical to have the group travel on the same plane. There is an $18 fee for this vs $5 in Concur to book each individually. This call to a AAA agent will take permission from Strategic Procurement. There is an $18 fee per traveler for this service as it requires an agent to do this. The normal fee for Concur is $5 per traveler for comparison. For groups of 10 or more please click the groups tab in the travel portal.