Program Associate

General Function

Performs a variety of moderately complex clerical and administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of a university administrative unit

Characteristic Duties and Responsibilities—Essential Functions

  • Processes incoming information and/or documents regarding daily operations; makes first determination as to disposition using set standards.
  • Serves as informational resource for staff; investigates and resolves problems and difficulties.
  • Assists in the enforcement of policies and procedures; serves as informational resource to staff.
  • Monitors and reviews projects; ensures all necessary changes are made.
  • Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
  • Performs a variety of clerical tasks including answering phones, typing, and copying.

Reporting Relationships

Direction Received: Reports to head of administrative unit (i.e. Director, Administrative Manager, Administrative Assistant, Administrative Associate, etc.)

Direction Given: May provide functional guidance to a group of student employees on an ongoing basis

Minimum Requirements

Requires nine months of coursework or training beyond high school in Business Administration and two years of related experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of unit's operations, policies, and procedures
  • Knowledge of computers and office applications
  • May require supervisory skills
  • Clerical skills
  • Research skills

Working Conditions

Periodic assignments given which entail dealing with modestly unpleasant physical conditions

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.

Functional Title

Program Associate

Job Code


Classification Series

Administrative/Program Support






Non exempt

Last Updated

September 2013