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General Function

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit

Job Details

Functional Title

Customer Services Assistant

Job Code


Classification Series

Customer Service






Non exempt

Last Updated

September 2013

Characteristic Duties and Responsibilities—Essential Functions

  • Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
  • Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
  • Receive and process customers' orders.
  • Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
  • Maintain files and records; pulls and refiles records as needed; adds any new information.
  • May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Reporting Relationships

Direction Received: Reports to head of the facility of which unit is a part (i.e. Director, Administrator, Manager)

Direction Given: May occasionally train classified staff or train and monitor student employees

Minimum Requirements

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of retail or hospitality operations
  • Knowledge of computer and office applications
  • Customer service skills
  • Knowledge of bookkeeping procedures

Working Conditions

Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.

Our Mission

Working alongside the various departments and units within Miami University, we strive to recruit, cultivate, acknowledge, and involve a diverse pool of talent to fulfill their goals and the overarching goals of the institution.