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General Function

Perform a variety of administrative and customer service duties related to overseeing the operations of a retail unit

Job Details

Functional Title

Customer Services Specialist

Job Code


Classification Series

Customer Service






Non exempt

Last Updated

September 2013

Characteristic Duties and Responsibilities—Essential Functions

  • Oversee activities of retail unit; enforce rules and regulations; ensure facility is stocked and ready for operations.
  • Supervise staff; assign tasks and establish work schedules; monitor and evaluate staff; interview and hire staff.
  • Oversee financial operations; reconcile daily deposits; ensure deposit and financial reports are accurate.
  • Maintain stock levels; order products from vendors; resolve billing problems.
  • Oversee maintenance of unit; report needed repairs to Physical Facilities.
  • Reprogram cash register regarding prices and UPCs as needed.
  • Gather and analyze information regarding activities; produce reports.

Reporting Relationships

Direction Received: Reports to area Administrator or Manager

Direction Given: Direct supervision of student workers; functional or direct supervision of classified staff.

Minimum Requirements

Requires nine months of training beyond high school in Business Administration and three years of related retail experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of retail operations
  • Knowledge of computer and office applications
  • Supervisory skills
  • Knowledge of cash handling procedures

Working Conditions

Physical effort usually requires considerable walking and standing, and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.

Our Mission

Working alongside the various departments and units within Miami University, we strive to recruit, cultivate, acknowledge, and involve a diverse pool of talent to fulfill their goals and the overarching goals of the institution.