Student Services Technician

General Function

Performs a variety of moderately complex administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of Admission, Registrar and Student Financial Assistance

Characteristic Duties and Responsibilities—Essential Functions

• Maintains complete, accurate, and up-to-date files and computer databases on students.
• Serves as informational resource for students and parents; investigates and resolves problems and difficulties regarding admission, registration and financial assistance. Interprets policies and procedures.
• Assist students and parents in various routine and non-routine activities regarding admissions, registration, and financial assistance.
• Performs a variety of intermediate to complex administrative tasks which may include process admission applications, credentials, and decisions; registration, course evaluation, classroom scheduling and evaluate transfer coursework; process student loan applications, monitoring loan progress, and process scholarship application.
• Monitors and reviews projects; ensures all necessary changes are made. Gathers and analyzes statistical information regarding admission, registrar and student financial assistance's programs and activities; produces reports.
• Performs a variety of administrative tasks including answering phones, typing, coordinating bulk mailings, ordering supplies and copying.

Reporting Relationships

Direction Received: Reports to head of administrative unit (i.e. Director, Manager, Administrative Assistant, Administrative Associate, etc.)

Direction Given: May provide functional or direct guidance to a group of student employees on an ongoing basis

Minimum Requirements

Requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computers and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Working Conditions

Periodic assignments given which entail dealing with modestly unpleasant physical conditions such as near continuous use of computer

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.